Hotel Review: Doubletree ORD (Rosemont, Chicago)

To be fair to any and all airport hotels, most of your clientele are going to be folded up and grumpy by the time they arrive, and the threatening and unfriendly underpasses you have to scramble through - avoiding the fake taxi dudes, the panhandlers and buskers - to get to the shuttle at ORD aren't the fault of the hotel.

However, the printed literature for the hotel promised a shuttle every ten minutes. That has now been cut to an almost worse-than-useless two an hour (admittedly, the website now admits this). You're looking at a $20 taxi ride otherwise.

I know times are tough, but this cutting back of the shuttle just chips the value off the edge of the stay. Not only do you have to stand in the chill of the night waiting for twenty-five minutes for the drive to the hotel, but the courtesy bus is groaning and takes ages to load up and unload.

Almost an hour to get to the hotel doesn't really make it count as an airport hotel in any strict sense of the word.

At night, the drive to the Doubletree feels like you're being taken through the backstreets of a Soviet-era Russian bureaucatic city centre. Daylight makes it look less unwelcoming, so if you do stay here but arrive at night, you'll need to suspend your feelings that you're about to be dumped in a gulag.

The driver, naturally keen to get on, unloaded our bags into the road - which meant they were piled in front of a limo which still had its engine running. No sign of anyone offering to help with them. In the end, I wander into the hotel and duck into the concierge room to get a trolley. It's only as I'm coming out that someone appears - "d'you want a hand?" It's too late by now, though.

The check-in team were very good, but I was already frazzled and probably less gracious than I could have been when presented with a free cookie and free water - 4am start tomorrow, and between the wait for the shuttle and the fruitless wait for help with the bags we'd already burned through an hour we could have been sleeping.

The room was brilliant, comfy bed, lots of pillows, felt clean and bright. There was a view over the city from the end of the corridor - during the day it'd probably look glorious.

Early start, rushing for the shuttle, call for help with bags. Wait ten minutes. Nothing. Call down. "Oh, there's only one man on today, and he's very busy" - understandably, with only one shuttle every thirty minutes, everybody is going to want to go at the same time.

So, arrival and departure was a bit grotty, and the conveniences you really need in an airport hotel were flops. But the hotel itself and the staff who were at their post were excellent.

Previously, we'd stayed at the Sheraton Gateway at ORD; on balance, I think that one edges over the Doubletree - but wouldn't rule out a return.

[Written for, and submitted to Tripadvisor]