Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Saturday, December 22, 2007

AirTran customer left to stew in someone else's piss

Apparently, some of the flight crew on AirTran think that when you pay for a seat, you should be thankful for getting a seat, regardless of the state it's in:
A Winchendon woman said an airline did not help her after she sat in a urine-soaked seat on a West Palm Beach, Fla., to Boston flight on Sunday night.

"I was sitting maybe 30 seconds to minute and realized that my pants were soaked," Jennifer Castellano said.
[...]
"A flight attendant told me that on the previous flight a man had urinated on himself in that particular seat. And I said, 'I'm not sitting on a three hours flight soaked in someone else's urine. That is absolutely disgusting,'" Castellano said.

Tuesday, July 10, 2007

BA hide lost bags behind Bin Laden

It being summer, BA is having a mini-crisis: this time it's a massive backlog of baggage. BA say it's down to, ooh, terror alerts; the unions say it's understaffing.

I wonder which could be the real reason: oddly, no other airline has been reporting baggage difficulties, and yet all were affected by the idiocy alerts. And BA does have quite a bit of form for this sort of thing. I wonder.